Our dedicated customer service team is here to assist you during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:30 AM – 3:00 PM
• Sunday & Bank Holidays: Closed

If you contact us outside of our working hours, we’ll aim to respond to your enquiry by the next working day.

You can contact us using any of the following methods:

• WhatsApp: +44 7917 58507
• Email: info@homzynow.com
• Contact Form: Available on com

We aim to reply within 24 hours on working days.

If you have received a faulty item, missing parts or an incorrect product, please follow these steps within 14 calendar days of delivery:

1. Log in to your HomzyNow.com account and go to “My Orders”.
2. Select the order in question.
3. Click on “Return order or report an issue”.
4. Complete the form, describing the problem in detail.
5. Attach photos of the item, packaging, and shipping label.

Our after-sales support team will investigate your case and respond within 3 working days.

Please ensure:

• The item is disassembled, if possible.
• It is repackaged in its original box with internal protection.
• All parts, manuals and accessories are included.

All our furniture is backed by a 12-month warranty starting from the date of delivery. This covers manufacturing defects or faults that are not due to misuse.

The warranty covers:

• Structural defects
• Faulty workmanship
• Damaged or malfunctioning components upon delivery

The warranty does not cover:

• Damage caused by improper assembly or misuse
• Normal wear and tear
• Spills, stains, burns or pet damage

In general, returns are accepted within 14 calendar days of receiving the product. If you miss this timeframe, please contact us as soon as possible to discuss the situation. Exceptional cases may be reviewed individually.

Our team is always happy to help. Whether you need advice, assistance, or wish to make a complaint, please reach out to us via WhatsApp or email.

We support a wide range of secure and flexible payment options:

• Credit & Debit Cards: VISA, Mastercard
• Klarna: Buy Now, Pay Later or Pay in 3 Instalments

COD may be available in select cases, such as showroom pickups or local deliveries. Please contact us in advance to confirm availability.

Absolutely. We use SSL encryption and certified secure payment gateways to protect all transactions. Your personal data and card details are never stored on our servers.

This may be possible if your order hasn’t been dispatched yet. Please contact our support team as soon as possible.

No, we do not charge additional fees for any of our accepted payment methods.

Paying in advance helps us:

• Reserve stock for your order
• Schedule faster delivery
• Avoid delays in dispatch

If your payment does not go through, please try another method or contact your bank. You may also reach out to our customer service team for support.

Yes! We regularly offer discount codes and special promotions via:

• Email newsletters
• Social media campaigns
• Seasonal sales and limited-time offers

No. Only one discount or promotional code can be used per transaction.

Yes. Each discount has an expiration date which will be communicated clearly in your email or promotion.

Most are, but some exclusions apply:

• Items on clearance
• Special bundles or limited editions

Discounts must be entered at checkout. Once your order is placed, we cannot apply a discount retroactively.

Double check for typos and expiry dates. Still having trouble? Contact us and we’ll be glad to assist you.

Yes, if:

• It is unused and in its original condition
• Returned within 14 days of delivery
• Packaged in its original packaging

Email info@homzynow.com with your order number, issue description, and photos. Our team will confirm the next steps.

Return shipping costs or restocking fees may apply unless the product is faulty or incorrect.

No. Items must be unused and returned in their original packaging to qualify for return or exchange.

Standard delivery times:

• In-stock items: 1–7 working days
• Pre-order or out-of-stock items: 2–3 weeks

Yes! We deliver to all areas of the UK, including:

• England: London, Manchester, Birmingham, Shefield, Leeds
• Scotland: Glasgow, Edinburgh, Aberdeen, Hamilton
• Wales: Cardiff, Swansea, Newport

We offer doorstep delivery and, for selected items, room-of-choice delivery depending on the carrier’s service level.

Yes. Please:

• Check item dimensions for access
• Clear hallways and entry paths
• Ensure someone 18+ is available to receive the item

Yes. You’ll receive a tracking link or delivery update once your order has been dispatched.

Inform us as early as possible so we can reschedule with minimal disruption.

Contact our support team to check availability of priority or weekend delivery options in your area.

All our stock is stored in UK-based warehouses, enabling fast delivery and consistent availability.

You will be informed during checkout. Options include:

• Placing a backorder
• Choosing an alternative item
• Requesting a full refund

Backordered items are delivered once available. We’ll keep you updated via email or WhatsApp.

Yes, we value transparency. If a delay arises, we will notify you promptly and offer suitable alternatives when possible.

We’ll try to accommodate your request. Include preferred delivery dates at checkout or contact us directly.